RETURN POLICY
Return & Refund Policy
1. Overview
This Return and Refund Policy applies to all purchases made through our online wine shop and bar at https://8000vintages.ge/de, delivering wines to any destination.
We are committed to ensuring your satisfaction with our products and services.
2. Damaged or Incorrect Goods
Inspection: Upon receiving your order, please inspect the goods immediately.
Notification: If any items are damaged or incorrect, please notify us within 2 days of delivery by contacting our customer service at berlin@8000vintages.ge. Please provide your order number and photos of the damaged or incorrect items.
Resolution: We will arrange for a replacement or a full refund, including any shipping costs.
3. Change of Mind Returns
Eligibility: Due to the nature of wine, we generally do not accept returns for change of mind.
Exceptions: We may consider returns in exceptional circumstances, such as if the wine is corked (faulty). Please contact our customer service team to discuss this further.
4. Return Process
Authorization: If a return is authorized, we will provide you with instructions on how to return the goods.
Packaging: Please ensure the goods are securely packaged to prevent damage during transit.
Shipping Costs: You will be responsible for the return shipping costs unless the goods were damaged, incorrect, or faulty.
5. Refunds
Processing Time: Once the returned goods are received and inspected, we will process your refund within 2 business days.
Refund Method: Refunds will be issued to the original payment method.
6. Faulty Wines (Corked)
Description: A "corked" wine has been contaminated with a chemical compound called TCA, resulting in a musty or moldy aroma and taste.
Return: If you believe a wine is corked, please retain the bottle, including the cork, and contact our customer service team. We may request that you return the bottle for inspection.
Refund or Replacement: If we confirm the wine is corked, we will provide a full refund or a replacement bottle.
7. Age Verification
Legal Requirement: We are legally required to ensure that all customers purchasing alcohol are of the legal drinking age in their country of residence.
Verification: We may require age verification upon delivery.
8. Non-Delivery and Unclaimed Parcels
Delivery Attempts: Our delivery partners will make reasonable attempts to deliver your order to the provided address.
Missed Deliveries: If you are unavailable at the time of delivery, the courier may leave a delivery notice with instructions for collecting your parcel from a designated pickup location.
Unclaimed Parcels: If you fail to collect your parcel from the pickup location within the specified timeframe, or if you refuse delivery, the parcel will be returned to us.
Costs: In the event of a non-delivery or an unclaimed parcel due to the customer's actions (e.g., not being present at the delivery address, failing to collect from the pickup location), we reserve the right to deduct the original shipping costs and any return shipping costs incurred from any refund issued.
Note: Original shipping cost varies from shipment to shipment and isn’t associated with the shipping price you see on our website.
9. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Email: berlin@8000vintages.ge
Important Notes:
- This policy is designed to comply with general European consumer protection standards. However, specific regulations may vary by country. We encourage you to familiarize yourself with the laws in your country of residence.
- We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on our website.
- By placing an order with us, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.
